Payment and Refund Policy

This Payment and Refund Policy ("Policy") applies to payment transactions and refunds on SHORTBREAD ("We" or "the Site"). It shall be read in conjunction with the Terms of Use.

Payment Method

Our primary payment method is payment by credit/debit card unless otherwise stated on the payment page. Payments for the coins and subscriptions on the Site are charged in US dollars unless you see another currency sign on the payment page. Your bank converts your local currency to US dollars upon payment and may take the commission for this conversion or some extra fees for the transaction.

Purchasing Coins

A user may obtain coins by paying the price determined by us. The purchase method of coins, purchasing unit, currency, payment method, etc., are made available on the website. Coins are valid until 5 years from the date of purchase. Coins can only be used within the expiration date, and any remaining coins will expire after the expiration date. No refund is possible for coins that expired.

Cancellation of Subscription

Unsubscribing means that auto-renewal will be disabled, but you will still have access to all subscription features for the time remaining until the end of the current period. If you have subscribed to our Site, you can unsubscribe by contacting support at least 24 hours before the end of the current subscription period.

Refund Rules

Generally, any fees you have paid for Products on the Site are non-refundable unless otherwise stated in this Policy, or it is required to provide you with a refund under mandatory provisions of the laws in your jurisdiction.

Unspent Coins

We may, at our discretion, refund the value of unspent (unused) Coins for which you have previously paid if:

• You have mistakenly purchased Coins without any intention to do so.
• Your account is blocked/terminated (usually upon your request).

Please note that you may request the refund of unspent credits not more than 5 (five) times. For the avoidance of doubt, bonus Coins provided to you for free are non-refundable in any event.

Spent Coins

We may, at our discretion, refund the Coins that you have spent into your Member balance or return their monetary value to you for any of the following reasons:

• Fraud, identity theft, unauthorized payments: your credit card was stolen or hacked, and your Coins were bought and spent through your stolen card or hacked e-purse;
• Failure to provide the services: we have not provided you with the services under our Terms of Use.

Refund Procedure

If you would like a refund, please contact us at help@shortbread.ai.

You may submit a request for a Voluntary Refund within 120 calendar days after your payment has been made if the payment is made with a credit/debit card. We need a minimum of 48 hours to carefully review your request and contact you for clarification or resolution, if necessary.

Disputed Payments (Chargebacks)

Please note that a chargeback is NOT a refund. To avoid making a chargeback, even unintentionally, we recommend our customers to always contact our Support team before contacting their bank in any possible situation.